Frequently Asked Questions
Everything you need to know about our natural skincare and botanical heritage.
Where are Jurlique products formulated and produced?
Most of our products are grown and crafted at our biodynamic farm in the Adelaide Hills, South Australia, ensuring the highest quality botanical ingredients.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original, unopened packaging to be eligible for a refund.
Are Jurlique products tested on animals?
No, Jurlique is committed to being cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.